Terms of Sales

 


This online store was set up by the company Digistore, which is the operator of this site.
Any order for a product appearing in the store implies the prior acceptance of these general conditions. Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order the products presented online. The consumer has the option of saving or editing these general conditions, it being specified that both saving and editing this document are their sole responsibility, these general conditions of sale may be subject to modifications. In this case, the applicable conditions will be those in force on the site on the date of the order.


1. General
2 - Products
3 - Validity of sales offers and availability
4 - Product prices
5 - Order and invoicing
6 - Method of payment
7 - Loyalty points
8 - Late payment
9 - Delivery method
10 - Delivery time
11 - Verification of the order upon receipt
12 - Guarantee and after-sales service
13 - Right of withdrawal
14 - Retention of title and responsibility
15 - Confidentiality of data
16 - Jurisdiction


1. General

The purpose of these general conditions of sale is to govern the contractual relations between the company Digistore (RCS Strasbourg 451 974 125), whose head office is set at 11 rue Jacobi Netter 67200 STRASBOURG FRANCE, and the Customer defined below as being user of the site and accepting these general conditions of sale.

All other conditions bind Digistore only after written confirmation from it. The information on this site is given for information only and may be modified by Digistore without notice. The mere fact of placing an order on the site implies unreserved acceptance of these general conditions of sale.

2 - Products

The characteristics of the products offered for sale are presented on the site in the product sheets.
Photographs in situation with other materials and accessories do not enter the contractual field. The appearance of a product that could have evolved without the manufacturer having updated the photos. It is also advisable to check the accessories provided in the description or specifications because visuals in situation can be shown to see the use of a product within the framework of a complete configuration.

3 - Validity of sales offers and availability

The products are offered for sale while stocks last. For products not in stock in our warehouses, our offers are valid subject to availability from our suppliers and pricing conditions that have not changed.

For articles which are not in stock, an availability period is announced subject to stock at the manufacturer or supplier. In the event of a supplier shortage, we strive to obtain a deadline or an estimate which is communicated to the customer by email as soon as possible.

4 - Product prices

The prices shown on this site are expressed in Euro and are inclusive of all taxes (incl. VAT) for the French version and excluding taxes (excl. VAT) for foreign versions, excluding shipping costs (except free delivery valid in mainland France and Monaco). The prices can be displayed in the foreign currencies present in the drop-down list at the top right of the site, as an indication only, indeed the rate of currencies evolving rapidly, although being in principle updated once a day (under reservation of availability of information servers), in all cases the conclusion of the order and payment are made in Euro.
Prices are subject to change at any time without notice.
To these prices, transport costs should be added unless otherwise stated, calculated according to the type of items ordered and the carrier selected by the customer. Shipping costs are specified at the bottom of the shopping cart and on the page for choosing the delivery method, it is finally recalled in the order summary which precedes validation.
The price is payable in cash on the day of the order. The prices charged are those applied at the time of the order within the limits of available stocks and subject to typographical error or modification of the French VAT rate. Any change in this rate would then be immediately reflected in the sale prices.

French VAT is not due for delivery addresses outside Europe or for companies in the European Union having provided the intra-community VAT number when creating the customer account, the validity of this number is verified at once.
Outside the European Union or in the DOM-TOM, and according to the legislation in force in the country of delivery, customs fees, duties and taxes may be claimed by the local authorities from the customer and are the responsibility of the latter.

5 - Order and invoicing

If the customer wishes to place an order, he must first identify himself. For this purpose, he will fill in, according to the indications provided to him online, a form made available to him where he will include the information necessary for his identification and in particular his name, first name, telephone number, postal address and delivery address. . Additional information may be requested thereafter to ensure the quality and security of delivery.

The customer having chosen the products presented, will definitively validate his order by clicking on the button "Validate order" to show his commitment and his acceptance of the General Conditions of Sale. From that moment, the order is recorded, and an order number is communicated to the customer as well as a confirmation on the screen and by email. The data recorded by Digistore constitute proof of the nature, content and date of the order.
With regard to special orders, the products of which have been specially ordered for the customer, they cannot be canceled if the products have already been dispatched by the suppliers in question. Cancellation is no longer possible.

A detailed invoice with the amount of VAT calculated on the total excluding tax and included in the total including tax is sent to the customer by e-mail or in his customer area, it can also be attached to the package.
The indication of the amount of the V.A.T. gives the possibility to communities, companies and liberal professions to recover it.

6 - Method of payment

The online store offers a wide choice of payment methods to meet the needs of its large clientele.

By bank card (Carte Bleue, Visa, Eurocard, Mastercard)
The validation of the order by bank card constitutes a mandate to pay the price including all taxes of the order.
The customer is put in contact with the secure terminal of Société Générale, thanks to an encrypted link (SSL protocol), the customer can securely transmit the details of his bank card directly to the secure payment terminal of the bank without Digistore is not aware of it.
Our site supports the 3D SECURE system of strong authentication of the card holder (Verified by VISA, Mastercard Securecode) which requests, after entering card information, additional information from the card holder customer. If this authentication fails the company Digistore reserves the right to refuse payment and to cancel this order.
Digistore also reserves the right to request proof of identity and proof of address for any first order placed on the site.

Wire Transfer
When choosing the bank transfer, the IBAN parameters are specified and recalled in the order confirmation.
The customer then has a period of 7 days to make a transfer in payment of the total amount including tax of the order (shipping costs included) or the order will be canceled automatically.
The order number must be specified with reference to the transfer.
When a transfer is made from abroad, all costs must be borne by the issuer.

By Paypal / American Express
The customer can identify himself and pay with his Paypal account or directly by card, in particular with American Express.

In 3 installments without charge by bank card
With the 3XWEB service from our partner Franfinance.
This service is only offered to private customers resident in France for orders up to 3000 Euro including tax.

In installments on credit
With the SprintSecure service from our partner Franfinance
This service is only offered to private customers resident in France for orders up to 3000 Euro including tax.

In cash, only for an on-site withdrawal from our shop in Strasbourg
Cash mandates are not accepted.

7 - Digipoint loyalty points

It is possible to earn digipoint loyalty points on the products concerned when specified on a product sheet. These points will be added to the digipoint balance of the customer account when an order concerned is dispatched. They can then be used in deduction of the amount of a subsequent order partially or in full. The balance of points cannot be refunded.

8 - Late payment

If the client is a professional: in application of article L. 441-6 of the French commercial code, late payment penalties are due the day following the settlement date appearing on the invoice in cases where the amounts due are paid after this date. The rate of these penalties is three times the rate of legal interest.

9 - Delivery method

Delivery is made to the address specified by the customer when placing his order. It will be carried out by La Poste, UPS or another carrier. It can only take place once the order has been confirmed by the customer and payment has been made in full.

The bank payment centers that may be concerned will therefore have given their prior payment agreement. If the said centers refuse, the order will be automatically canceled.
In addition, the company Digistore reserves the right to refuse any order from a customer with whom an ongoing dispute exists.

10 - Delivery time

If the item ordered is available in stock, the shipping time is maximum 2 working days (Monday to Friday). For items that are not in stock, the lead time is announced on each product sheet. This period, which is subject to availability with manufacturers and suppliers, is announced for information. This period runs from the effective payment of an order (immediate for instant payments (ex: bank card) except in the event of force majeure or exceptional events delaying or preventing the delivery of goods.

In all cases, delivery on time can only take place if the customer is up to date with its obligations to society.

When receiving a damaged package with missing or damaged product, the customer must specify his reservations on the delivery slip and confirm them, within two days of delivery, by e-mail to Customer Service and by registered mail with AR addressed to the carrier.

11 - Verification of the order upon receipt

By signing the delivery slip, the customer accepts the products delivered in the state and therefore no claim relating to damage suffered during transport will be accepted. It is the customer's responsibility to carry out all checks and make all reservations on the arrival of the equipment and to exercise, if necessary, any recourse against the carrier.

Upon receipt of the goods, the customer must immediately check their condition and their compliance with the order. All complaints relating to a defect in the goods delivered, to an inaccuracy in the quantities or to an erroneous reference in relation to the Digistore order confirmation, must be made by e-mail to Digistore Customer Service within seven days, failing which the right to claim will cease to be acquired.

Any return request must be made through the return system via the customer area (My account> My returns) with the RMA return number specified on the package. Without a return number, all returned merchandise will be made available to the customer at their own cost, risk and peril, all transport, storage and handling costs being borne by the customer. In all cases, the return of goods is at the expense and risk of the customer.

12 - Guarantee and after-sales service

All products sold on the site are guaranteed against manufacturing defects and material defects. All our products benefit from the manufacturer's warranty, at least two years parts and labor. In the event of a breakdown during the initial warranty period, repairs will be carried out free of charge by the national network of centers, stations or technical agencies approved by the manufacturers. In order to benefit from the product warranty, it is essential to keep the purchase invoice for the product.

This warranty does not cover damage resulting from accidents, misuse or neglect. Software malfunctions resulting from improper use are not covered by this warranty, as well as improper handling of computer cards (due to electro-static shock).

In the event of return of equipment proving to be non-defective, costs of care and diagnosis of € 30 including tax including transport costs for the return will be charged to the customer.

Any return of goods requires the prior agreement of Digistore and the obtaining of a return number (RMA), which must be legibly written on any returned package. The return of goods is carried out at the expense and risk of the customer. Products returned by carrier without physical protection or poorly protected will not be able to benefit from the guarantee, it is up to the customer to take care to protect and insure the product or products returned for their transport.

It is the customer's responsibility to keep all the packaging and accessories supplied with the product as well as any labels affixed to the product or its packaging, which are necessary to benefit from the guarantee offered.

The Digistore company is not the producer of the products presented, within the meaning of the law n ° 98-389 of May 19, 1998 relating to the responsibility for the fact of the defective products. Consequently, in the event of damage caused to a person or to a good by a defect of the product, only the responsibility of the producer of this one can be sought by the customer.

The Digistore company will take care to apply the guarantee on any product returned as soon as possible. However, when the repair requires the return of the product to the producer, it cannot be held responsible for any delays by the producer. On the other hand, the Digistore after-sales service will choose the transporter responsible for delivering the goods to the customer.

Given the manufacturing methods of LCD screens, pixel defects are often inevitable. They only constitute manufacturing defects if they diverge from the specifications and tolerances announced by the manufacturer.

13 - Right of withdrawal

From the date of delivery of your order, if you are an individual, you have a period of 14 days from the date of receipt of your package, to assert your right of withdrawal and be reimbursed for the total amount (excluding return costs). Once the agreement has been received by e-mail with the return number, the product concerned must be returned to us within 14 calendar days of receipt of this agreement (postmark or date of shipment appearing on the delivery slip. faith) otherwise the return will no longer be accepted.
It is up to the customer to overwrap the original packaging of this (these) product (s) (above all, do not send it as is by writing on it or directly pasting the packing slip), because only it will be taken back. products returned in their entirety (accessories, manuals, covers, CDs, etc.) and in their original packaging, the assembly must be intact and in perfect condition for resale.
Any product that has been damaged, incomplete, soiled or whose original packaging has been damaged, may be subject to a deposit.

This right of withdrawal does not apply:
- software, as soon as the packaging is opened (de-celophaned) or the seal of the CD / DVD cover is broken.
- to computer cards when they have been handled outside their protective sleeve (risk of defect due to electrostatic shock) and the seal is broken.
- to external video or audio interfaces for computer supplied with a card / adapter and / or software out of its pocket (which could have been used and activated).
- to video projectors whose lamp use duration is more than 1 hour (according to the statistics of use of the video projector).
- tailor-made / personalized products for the customer.

This right of withdrawal is exercised without penalty, with the exception of return costs which remain the responsibility of the consumer. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid, or an exchange of an amount equivalent to the sums paid or, where appropriate, with a bank supplement, the costs of re-shipment remaining the responsibility of the consumer.

The company Digistore can in no case be held liable for compensation following the impossibility of using the product purchased for a reason of incompatibility with the hardware or software already owned by the customer, it is up to the customer to check compatibility at the time of the order.

If the right of withdrawal is exercised, Digistore will do its utmost to reimburse the consumer within 15 days.

The consumer will then be reimbursed by re-crediting his bank card in case of payment with it for by bank transfer in other cases.

14 - Retention of title and responsibility

The company Digistore retains ownership of the goods until full payment from the customer. The transfer of ownership of the products to the customer takes place at the time of full payment of the price. However, during the period from delivery to transfer of property, the risk of loss, theft or destruction is the responsibility of the customer.
The non-performance by the customer of its payment obligations, for whatever reason, gives the company Digistore the right to demand the immediate return of the goods delivered at the customer's expense and risk. The client undertakes, in the event of a bankruptcy proceeding affecting his Company, to participate actively in the establishment of an inventory of the goods in his stocks and of which the company Digistore claims ownership. Failing this, the Digistore company has the right to have the inventory recorded by a bailiff at the customer's expense. The customer is prohibited from reselling, transforming or incorporating the goods delivered from the date of judgment pronouncing the receivership or the liquidation of the goods of his Company. The company Digistore may prohibit the customer from reselling, transforming or incorporating the goods in the event of late payment.

To guarantee the payments not yet made and in particular the balance of the customer's account in the writings of the company Digistore, it is expressly stipulated that the rights relating to the delivered but unpaid goods will refer to identical goods coming from the company Digistore in stock at the customer, without the need to charge payments on a specific sale or delivery.

15 - Confidentiality of data

Personal data provided by the customer is not disseminated to third parties.
In accordance with the law 78-17 of January 6, 1978, the customer has at any time a right of access and rectification. To exercise this right, simply contact Digistore Customer Service.

16 - Jurisdiction

The products offered for sale comply with French and European regulations. If necessary, it is up to the foreign customer to check with local authorities the possibilities of using the product that he plans to order. Digistore cannot be held liable in the event of non-compliance with the regulations of a foreign country.
For professional customers, all the differences relating to the formation, execution and termination of contractual obligations between the parties which cannot give rise to an amicable settlement will be subject to the jurisdiction of the Commercial Court of Strasbourg, France in the jurisdiction of the headquarters of the company Digistore.
The original language of these conditions of sale is French, in case of dispute only the text in French will be taken into account.